1. Parties

These Terms of Service ("Terms") govern your use of Ibiza Amigo (the "Service"), operated by:

• Digital Energy EOOD, Bulgarian EIK 206936790, Spanish NIF N0398374I, ("we", "us", "Ibiza Amigo")

And you, the person using the Service as a consumer ("you", "User"). By using the Service you accept these Terms. If you do not accept them, do not use the Service.

2. Description of the Service

Ibiza Amigo is a recommendation and digital marketing service offered through WhatsApp and associated digital channels. It suggests tourism businesses in Ibiza/Formentera (restaurants, clubs, boats, transfers, villas, activities) and facilitates the relay of booking requests to partner businesses. It is not an intermediary, agency or marketplace: you contract and pay the partner business directly. Ibiza Amigo is registered as a tourism booking centre (Central de Reservas) in the REAT (registration in progress).

3. Account and access

You access the Service with your WhatsApp phone number. There is no password: authentication is delegated to WhatsApp. You are responsible for the security of your WhatsApp account and SIM card.

You must be at least 14 years old (Art. 7 LOPDGDD) to use the Service. If you are 14–17, a parent or guardian must authorise your use.

4. Subscriptions and pricing

We offer three tiers:

• Prices include VAT where applicable.
• Payment is processed by Stripe. We do not store full card details.
• Subscriptions renew automatically at the end of each period.
• You may cancel at any time; cancellation takes effect at the end of the current billing period.

5. Consumer right of withdrawal (14 days)

Under Directive 2011/83/EU and RDLeg 1/2007 (Spain) Art. 102–108, you have the right to withdraw from a paid subscription within 14 calendar days from the date of purchase without giving any reason.

Important exception: If you request that the Service begins during the withdrawal period and you expressly acknowledge this, you may lose the right of withdrawal once the Service is fully performed, or you will be charged pro-rata for services received (Art. 103(a) / Art. 108 RDLeg 1/2007).

To exercise withdrawal, email privacy@ibizamigo.com or write "WITHDRAW" on WhatsApp within 14 days. We will refund using the same payment method within 14 days of receiving your request (Art. 107 RDLeg 1/2007).

6. Acceptable use

See the full Acceptable Use Policy. In short, you agree not to:

• Send illegal, harassing, hateful, sexually explicit, or threatening content
• Solicit illegal services (drugs, prostitution, etc.)
• Attempt to scrape, reverse-engineer, overload, or probe our systems
• Impersonate another person
• Spam the Service or use it for bulk messaging
• Use the Service to build a competing product

We reserve the right to suspend or terminate accounts that breach these rules.

7. Bookings and relations with partner businesses

When you ask us to book a restaurant, boat, transfer, club or similar service, we send your request to the partner business on your behalf. The booking contract is between you and the partner. We:

• Do not operate the partner establishments
• Do not guarantee the quality, safety, licences or availability of partner services beyond what the partner communicates to us
• Do not handle your payment to the partner (except where the partner has expressly integrated Stripe Connect through us; in that case, the partner remains the commercial counterparty)

Partner-specific cancellation, deposit and no-show policies apply. See the Refund and Cancellation Policy.

8. Intellectual property

• The Service, its software, brand ("Ibiza Amigo"), logos, design and content are owned by Digital Energy EOOD or our licensors.
• Partner content (names, logos, menus, photos) is owned by the respective partner, used under licence.
• You keep ownership of the messages you send. By sending them, you grant us a non-exclusive, worldwide, royalty-free licence to process them for the purposes described in the Privacy Policy, and in aggregated/anonymised form to improve the Service.

9. Availability; no warranty of results

We aim for a reliable service but do not warrant that:

• Recommendations will always match your preferences
• A partner will accept your booking request
• The Service will be uninterrupted or error-free
• WhatsApp / Meta infrastructure will be available at all times

The Service is provided "as is" to the fullest extent permitted by law, without prejudice to your mandatory consumer rights under Spanish and EU law.

10. Liability

Nothing in these Terms limits liability for fraud, gross negligence, death, personal injury caused by our negligence, or any liability that cannot be limited under Spanish or EU consumer-protection law.

Subject to the above, our aggregate liability to you for any claim related to the Service is limited to the greater of:

• €100, or
• the amount you paid us in subscription fees in the 12 months preceding the event giving rise to the claim.

We are not liable for:

• Acts, omissions, cancellations, or quality issues of partner businesses
• Force majeure events (weather, strikes, infrastructure outages, acts of public authority)
• Losses arising from WhatsApp/Meta service failures

11. Term and termination

• These Terms apply while you use the Service.
• You may stop using the Service at any time; send "DELETE" on WhatsApp to delete your data (see Privacy Policy).
• We may suspend or terminate your access with or without notice for material breach of these Terms, abuse, fraud, or legal obligation.
• Clauses relating to intellectual property, liability, data retention, applicable law and jurisdiction survive termination.

12. Dispute resolution

We will try to resolve complaints informally. Write to hello@ibizamigo.com. We respond within a reasonable time.

Online dispute resolution (ODR): As a consumer resident in the EU, you may use the European Commission's ODR platform: https://ec.europa.eu/consumers/odr. Our contact address for ODR purposes is hello@ibizamigo.com.

Out-of-court dispute resolution: We are not currently adhered to a specific ADR entity.

13. Applicable law and jurisdiction

These Terms are governed by Spanish law, as the Service is directed at consumers in Spain (Art. 6 Rome I Regulation 593/2008 mandatorily preserves your consumer protections in your country of residence).

Disputes will be submitted to the Courts of the Balearic Islands (Palma de Mallorca / Ibiza, as appropriate), without prejudice to your right as a consumer to bring proceedings in the courts of your habitual residence (Art. 18 Brussels I bis Regulation 1215/2012).

14. Changes to the Terms

We may amend these Terms. We will publish the updated version on ibizamigo.com/terms and notify active subscribers via WhatsApp. Material changes affecting paid subscribers take effect at the next renewal, allowing you to cancel before being bound.

15. Contact

Digital Energy EOOD — hello@ibizamigo.com — privacy@ibizamigo.com —